Shipping policy
All MemorySteel orders are prepared and shipped from Ukraine. We ship internationally using tracked postal services, with final delivery usually handled by the local postal carrier in the destination country.
Order Processing
Orders are normally processed and dispatched within 1–2 business days after payment has been confirmed.
Orders placed on weekends or Ukrainian public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
Shipping rates and estimated delivery times vary by destination:
| Destination | Shipping Rate | Estimated Delivery |
|---|---|---|
| United States | $9.99 USD | 10–25 business days |
| Canada | $15.00 CAD | 10–30 business days |
| United Kingdom | £8.00 GBP | 10–25 business days |
| Germany | €13.50 EUR | 10–25 business days |
| Denmark | 92.00 DKK | 10–25 business days |
| Sweden | 100.00 SEK | 10–25 business days |
| Australia | $15.00 AUD | 15–35 business days |
| Other European countries using EUR | €8.95 EUR | 10–30 business days |
| Other international destinations | $9.99 USD or local currency equivalent | 10–45 business days |
The applicable shipping rate is shown at checkout before payment.
Most orders arrive within 10–25 business days, although delivery to some destinations may take up to 45 business days.
As all orders are dispatched from Ukraine, occasional delays may occur due to international transportation, the current situation in Ukraine, customs processing, local postal services, public holidays, or other circumstances outside our control.
Delivery times are estimates and cannot be guaranteed.
Free Shipping on Orders of 5+ Items
Orders containing 5 or more items qualify for free shipping.
Some promotional or discount codes cannot be combined with the free shipping offer. In these cases, applying a discount code may replace the free shipping discount.
If your order contains 5 or more items but free shipping does not appear after applying a promotional code, please contact us at support@memorysteelua.shop. We will check the available discounts and help you find the best option for your order.
Taxes, Duties & Customs
United States, Germany & Denmark
For shipments to the United States, Germany, and Denmark, applicable import duties, taxes, and customs charges are covered by MemorySteel through our shipping arrangements.
This means that customers in these countries do not need to pay additional import duties, import taxes, or customs charges when the parcel is delivered.
The shipping rate shown at checkout already reflects the applicable shipping arrangement for your destination.
Other Countries
For all other destinations, import VAT, customs duties, carrier or postal handling fees, and other local import charges may apply.
These charges are not collected by MemorySteel and, unless explicitly stated otherwise at checkout or in this policy, are not included in the product price or shipping rate.
Any applicable charges are determined by the customs authorities and/or postal carrier in the destination country and are the responsibility of the recipient.
Customs procedures can also occasionally extend the estimated delivery time.
Tracking
All orders are shipped with tracking.
Once your order has been dispatched, tracking information will be provided so you can follow the shipment.
After a parcel enters the destination country, final delivery may be handled by the local postal service or another last-mile carrier. Tracking may sometimes take several days to update while a parcel is in international transit or undergoing customs processing.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please contact us at support@memorysteelua.shop with your order number and tracking number.
We will check the shipment status and help determine what has happened.
If a parcel is confirmed lost in transit, we will provide an appropriate resolution, including a replacement where applicable.
Incorrect, Incomplete or Undeliverable Addresses
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error after ordering, contact us as soon as possible. If the parcel has not yet been dispatched, we will do our best to update the address.
If a parcel is returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, or because it was not collected from the local postal service, please contact us and we will help arrange the next steps.
Questions About Shipping?
If you have any questions about shipping costs, delivery times, tracking, customs charges, or free shipping eligibility, please contact us at:
If you are unsure about the shipping or import conditions for your country, we recommend contacting us before placing your order.
